Delivery & Returns

DELIVERY AREA

We currently deliver all our products to anywhere within the United Kingdom via Royal Mail.

Please Note – during peak seasons our lead times may increase

GIFT BOXES

We dispatch gifts within 1-2 business days Monday to Friday. We are able to accommodate urgent request, please get in touch and we will do our best to help.

All gifts include free shipping. We will notify you via email when your gift is dispatched.

Please note we are still experiencing the occasional courier delay. If your gift has not arrived in the expected time frame please email us at hello@boxedbymimi.com

RETURNS & CANCELLATIONS

If your order is incorrect, damaged or has not arrived on time, please email us at hello@boxedbymimi.com. Please include your order number, description of your problem and any photos you may have to help us help you. We will try to find a solution as soon as possible. Whether the gift box has arrived with you or at another person’s address, you must return the full gift box within 14 days.

We do not accept returns for part of the gift box, all returns must be made in full, except where the item is incorrect or damaged.

We must be given the opportunity to replace the items in the first instance. We will aim to replace your items as soon as we can, however if this is not possible we would offer a refund. To see our Refund and Returns Policy, please visit our Terms & Conditions.

If you have any other questions regarding our policies, please contact us at hello@boxedbymimi.com